Our mission is to effectively operate and maintain a safe, functional, clean, and attractive living and learning environment at American University.

Our focus is on the interaction of people, facilities and service delivery systems.
Our efforts are combined in an efficient system of well defined, reliable processes focused on preventing facility problems, responding to problems when necessary and exceeding customer expectations.

Our decisions and actions are consistent with an understanding of the university’s strategic direction and based in an appreciation of the interdependence of all university departments.

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We will be an organization that formally demonstrates concern for our employees. We will take pride in our employees and our relationships will grow based on trust, recognition, and communication.

Our buildings will be equipped with systems and equipment designed to meet the current and future needs of our customers.

We monitor our campuses through ongoing inspections, preventive maintenance, and assessment programs. This process is devised to assure reliability and fitness of our buildings, systems, and equipment, thus supporting the academic mission of the university.

Our administrative systems are designed to organize short- and long-term funding, maintenance scheduling and renewal in order to minimize interruptions in service and deferred maintenance.

We are recognized for our responsiveness to our customers, our proactive mission, and our involvement in the success of our students and the university.