Students, faculty and staff have several methods of obtaining facility service assistance and Physical Plant Operations wants to make sure American University community members receive the most efficient services.

Listed below are three methods for any staff, student or faculty member to use.

BEST METHOD Internet Log onto my.american.edu and click on “Office Assistant” in the right tab. Click on Facility Repair request and follow the directions. You can find more information about online service requests. ALTERNATIVE METHODS Email You can reach us through email at fasinfo@american.edu. Phone Our 2-FIX (202-885-2349) is another option for contacting us. The Information Center receives requests, inquiries and facility problems and dispatches the information to the appropriate unit on campus.