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Eagle Service

What is Eagle Service:

Eagle Service is a web based self-service solution for students to pay and view your student account bill under the Student Finance.

The Student Finance tab provides a detailed, dynamic, and user-friendly accounting of student finances, for current and prior terms, with a breakdown of:

  • Charges - tuition, housing, meal plan, mandatory fee and other charges.
  • Payments - payments received are broken down into Student, Financial Aid, Sponsor and Deposit Payments.
  • Refunds - refunds processed for credit balances

Video Tutorial:

Access Eagle Service Tutorial Here

Online video tutorial.

If you have any questions related to Eagle Services, please contact AU Central at aucentral@american.edu.

Student Access:

First,

  1. Sign in to the student portal (myAU.american.edu)
  2. Click "Eagle Service" under "Personalized Links"
  3. Click on the "Student Finance" Button

Then,

  1. Student Finance Options: At the Make a Payment Tab
    • Pay the student account bill online by eCheck. No service fee is charged with online eCheck payments.
    • Pay the student account bill online by Credit Card (Visa, Master Card, or Discover Card only). A nonrefundable credit card service fee of 2.55 percent will be charged on the payment amount.
    • Pay the enrollment deposit (seat deposit, tuition deposit and/or housing deposit) by eCheck or by Credit Card (Visa, Master Card, or Discover Card only). No service fee is charged when making enrollment deposits.
  2. At the Account Activity Tab
    • View the student account activity detail
    • Save and email the online PDF bill
    • View and print the online PDF bill by clicking the View Statement Button

You may grant your parents, guardians or other users access to make a payment and/or view your account activity. To protect your privacy, the Family Educational Rights and Privacy Act (FERPA) requires us to obtain student permission before sharing your educational records.

Please follow the steps below to grant access.

  1. Sign in to the student portal ( https://myAU.american.edu)
  2. Click "Eagle Service" under "Personalized Links"
  3. Click on the Student Name Icon
  4. *Click on "View/Add Person Proxy"
  5. Select person from drop down box and add a proxy.
  6. Select the permission for proxy user. You can select to authorize your proxy to make a payment and/or view account activity.
  7. Click (save) and then click the submit button.

* If you do not have any users, you can add a user at myau portal (myau.american.edu) using "Authorize Access to My Data" link under Academics

Parent Access:

Please note student authorization is required for Parent (Proxy) Access per the Family Educational Rights and Privacy Act (FERPA). If you are unable to access Student Finance information please contact the student to set-up authorization.

Once the student has authorized access, the parent will receive an email with their username and password. Click the button below to login to Person Proxy with your new credentials.

Once your access has been re-authorized, please follow the steps below to access your student's financial information.


  1. Go to the Student Accounts webpage.

  2. Click "Eagle Service for Parents"

  3. Click "Pay/View Bill" link

  4. Sign in with your user-name and password that are provided by email that the student has set up.

  5. Select your student's name to access their account. Please note, you must select the Student Name to make payment on the students account . Do not select the Parent Name (You) to make payments for the student.



  1. Student Finance Options: At the Make a Payment Tab
    • Pay the student account bill online by eCheck. No service fee is charged with online eCheck payments.
    • Pay the student account bill online by Credit Card (Visa, Master Card, or Discover Card only). A nonrefundable credit card service fee of 2.55 percent will be charged on the payment amount.
    • Pay the enrollment deposit (seat deposit, tuition deposit and/or housing deposit) by eCheck or by Credit Card (Visa, Master Card, or Discover Card only). No service fee is charged when making enrollment deposits.
  2. At the Account Activity Tab
    • View the student account activity detail
    • Save and email the online PDF bill
    • View and print the online PDF bill by clicking the View Statement Button

Additional Resources:

Remember to double-check that the account and routing numbers are in the appropriate fields when making an E-check payment. Do not place spaces or dashes in the account or routing numbers.

Most checks will display the bank routing and account numbers. However, some check companies may display this information in a different manner on your checks.

Online payments made with incorrect account or routing numbers will not be recognized by your financial institution and will be returned unpaid within one to five business days. A $25 returned check fee will be assessed when a check is not paid by the bank and a financial hold will be placed on the student’s records. Please note that online payment amounts must be less than $50,000.00.