Choose - We choose how we behave. Make your choices conscious ones by deciding ahead of time how you will act in a situation and rehearsing it in your mind.
Act – Act thoughtfully, as if you were in the other person’s shoes.
Reflect – Consider how your actions and words have made others feel. If you have caused harm or discomfort, apologize, and consider how you can modify your behavior the next time.
Remember, Your Conduct Matters!