Health Insurance
Referral Policy
If you are covered by the AU Student Health Insurance Plan, the Student Health Center is your primary care provider and should be your first stop for your health care needs. The SHC can take care of most routine internal medicine and GYN problems (including annual GYN exams and physicals) , and will refer you as needed for specialty care, diagnostic testing, or therapeutic services.
- Referrals are valid for 60 days from the date it is given and covers services provided by the consulting provider. The insurance company requires a separate referral from the SHC for additional services (such as MRI or physical therapy) that the consultant may order. Your provider at the SHC must have the consultant’s report before issuing these referrals, or before issuing a new consult after the initial 60 days.
- If you are referred to a specialist directly from an emergency room, it is important that the specialist be a participating provider with the Student Health Insurance Plan in order to maximize your benefit. In an emergency situation, one initial visit with the specialist can occur without a referral, but subsequent visits must have a referral from the SHC. Your provider at the SHC must have the consultant’s report before issuing these referrals.
• Go to www.myaustudentinsurance.com.
• Login using your specific username and password. You must first “Register” on the website in order to access your information – Please follow the online instruction on the Home Page or call 1-877-885-3298 for further assistance with Registration.
• Click on the link “Provider look-up/Health Ticket” on the left side of the page.
• Enter your 9 digit identification number. This will be your AU student identification number with two preceding 0’s. For example: 001234567.
• Enter your date of birth in the following format: MM/DD/YYYY. For example: 01/01/2008
• You will then be logged into the American University Health Ticket. You may view and print your Health Ticket.
• Please contact our customer service department at 1-877-885-3298 with any questions. You may also select the “LiveChat” option on our website at www.myaustudentinsurance.com to chat online with a customer service representative.
