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One Card Issuance Policy

You may only hold one (1) One Card at a time. If you are a staff or faculty member, as well as a student, you must hold a Staff or Faculty One Card. If you are an alumnus and a current student, staff member, or faculty member, you are ineligible for an Alumni One Card.

By taking or submitting a photo for your University ID Card, you hereby give permission to American University (“University”) to use your name and image, visual likeness, portrait, or photograph taken of you during your affiliation with American University, without compensation, in all forms and media (including but not limited to publications, websites, catalogues, brochures, books, magazines, photo exhibits, motion picture films, and/or video) for any promotional, marketing, or any other purpose which the University deems fit in the interest of education, knowledge, research, marketing, advertising, or public relations.

Lost or Stolen One Card Policy

Lost Cards

If you have lost your One Card, you may notify the One Card & Dining Programs office to freeze your One Card for building access and stored value accounts through an online Freeze One Card Notification form.

Stolen Cards

If your One Card is stolen, you may notify the One Card & Dining Programs office to freeze your One Card for building access and stored value accounts through an online Freeze One Card Notification form.

The $20 replacement fee associated with stolen cards is waived with the documentation of a report filed with the proper authorities:

  • Local Police Department
  • Department of Public Safety

Confirmation of a police report must be presented at the time of issuance of a new card to waive the replacement fee. The One Card must be listed as one of the items stolen in the report. Submitting the reporting police officer’s name and report number is not acceptable documentation for the fee to be waived. Refunds will not be issued if a police report is submitted after payment has been received.

Your access clearances and stored value will transfer immediately to your new card.  Please see details in “Access” below for additional troubleshooting details should they occur.

Found a lost One Card?

If you come across a lost One Card, please return it to one of the following locations:

  • One Card & Dining Programs (Mary Graydon Center 330N)
  • Public Safety (South end of campus)

Please note that lost University Pass Cards (UPass) are not managed by One Card & Dining Programs. They should be returned to Parking and Traffic Services, located in Lower Level Letts.

Access (Building and Financial)

One Cards maintain building access (respective to an individual’s current status and authorization), as well as access to stored value funds and meal plans.

All general account information from previously issued One Card transfer to the replacement cards. The below information, however, outlines details to support any issues you may encounter.

Building access:

  • For individuals with access to key boxes designated by the Department of Public Safety, contact access@american.edu after you have received a replacement card to notify Department of Public Safety that a new card has been issued.
  • For residential students encountering issues accessing one’s residence hall or room, contact idcards@american.edu.
Stored value accounts (Dining Dollars, EagleBucks, Printing funds):
  • If you have notified the One Card Office that your card was lost or stolen, and you have found it, send an email to idcards@american.edu from your University email account to unfreeze your stored value accounts.
  • Individuals who have received a replacement for a lost or stolen One Card should send a notification to printing@american.edu to ensure that there is no interruption to printing funds.

Replacement Fee Policy

There is a $20.00 replacement fee for One Cards that are:

  • lost
  • stolen (without proper documentation)
  • damaged beyond normal wear and tear (including but not limited to: splits, worn photos, cracks)

This fee applies to all cardholders including: students, staff, faculty, contractors, chaplains, community members, guests, alumni, and neighbors.

  • The replacement fee can be paid with cash, credit card, debit card, or be billed to an enrolled Eagle Service account.
  • The $20.00 replacement fee may be waived for a stolen One Card if an official police report is brought to the One Card & Dining Programs at the time of replacement. The One Card must be listed as one of the items stolen in the report. Submitting the reporting police officer’s name and report number is not acceptable documentation for the fee to be waived. Refunds will not be issued if a police report is submitted after payment has been received.
  • You will not receive a refund if you find your previously issued One Card AFTER receiving a replacement card.
  • Previously issued One Cards cannot be reactivated. We recommend disposing your previously issued One Card (if found after a replacement) in a similar fashion as a credit card or other important documentation.

Updating Your One Card

If your One Card needs to be updated due to damage, status or a name change please prepare to provide your previously issued One Card in order to avoid the $20 replacement fee, unless otherwise noted in the details below.

Your access clearances and stored value will transfer immediately to your new card.

Damage

  • You are required to update your One Card if your One Card becomes worn beyond recognition.
  • One Cards damaged beyond normal wear and tear cost $20.00 to replace.

Status Change

  • You are required to update your One Card if your status with the University changes—you must update your One Card if your status as a student, faculty, or staff member changes.
  • If you are an on-campus resident and move off-campus, you must replace your One Card to receive the appropriate color-coded border.

Legal Name Change

Legal name changes may be printed on a replacement One Card if the proper documentation is provided. Preferred names, middle names, and professional titles may not be printed on your One Card.

  • We accept the following official government documents reflecting your name change: marriage license, divorce record, name change petition, or gender and name change petition.
  • We accept current government-issued photo IDs reflecting your name change including: driver’s licenses, passports, military IDs, and international identification cards.
  • We do not accept credit cards with your photo printed on the front as a valid form of identification.
  • The fee for replacement cards will only be waived if you present your most current One Card at the time of replacement.

Updating your One Card Photo

By taking or submitting a photo for your University ID Card, you hereby give permission to American University ("University") to use your name and image, visual likeness, portrait, or photograph taken of you during your affiliation with American University, without compensation, in all forms and media (including but not limited to publications, websites, catalogues, brochures, books, magazines, photo exhibits, motion picture films, and/or video) for any promotional, marketing, or any other purpose which the University deems fit in the interest of education, knowledge, research, marketing, advertising, or public relations.

  • You may take a new picture in the One Card & Dining Programs office if you would like to update your picture
  • You may resubmit an acceptable photo on via your myAU Portal, however please be reminded of peak hours during the start of each semester will delay processing of online photo submissions
  • You must take a new picture at the request of the One Card & Dining Programs staff member who requests an updated photo of you
  • Your access clearances and stored value will transfer immediately to your new card.