The University Conference & Guest Services Team at American University is led by the director, an assistant director, and four full-time coordinators, who work year-round to assist conference groups, students, and interns plan their summer stays and programs at American University.
During the summer months, our team expands through the addition of our Summer Resident Directors, Summer Leadership Team, and Campus Host staff.
University Conference & Guest Services Team
Director, University Conference & Guest Services
Kay Lewis Assistant Director, Conference Sales & Marketing
Resident Directors are full-time professional staff members that live and work in the residence halls. During the academic year, each RD oversees the operations of his or her respective hall. In the summer months, the RDs support AU's summer conference operations. In addition, they serve in an on-call rotation to respond to any emergencies on campus.
Business Operations Coordinators (BOCs)
BOCs are experienced student staff members that work directly with our visiting conference groups to ensure that all of their needs are met. These student staff members were hired through a selective process and work full-time from May through August. Business Operation Coordinators possess a vast amount of knowledge about American University and the Washington, D.C. area.
Hospitality Coordinators (HCs)
HCs work with the University Conference & Guest Services team to support all areas of the operation. They coordinate all of the operational aspects for each group and individual throughout the summer.
Conference Assistants (CAs)
Conference Assistants work the residence hall front desks and are a great resource for information. They handle everything from checking in visitors to giving directions. If you have questions during your stay, visiting the residence hall front desk and inquiring with a Conference Assistant is a great place to start.
Learn more about our student positions on the University Conference & Guest Services Team.