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Office of Information Technology

Need IT Help or Assistance Connecting Your Computer to AU’s Network

New Student Summer 2016 Information Series: Message Six

It is almost time for you to join us on campus and we can't wait to personally welcome you to American University!

Our previous information message contains instructions for securing your computer in preparation for connecting to the AU network and the Internet from on campus. Don't worry if you haven't completed those steps, or if you are having difficulty with one of the steps. Help will be available as soon as you arrive!

Stop by our 2016 Tech Fair to ask technology questions, request assistance, or have your laptop configured to use AU's wireless network, known as eagle-secure. Please bring your laptop and power cord. The Fair will be in Bender Library everyday from August 20th through September 2nd, during the following hours:

  • Weekday Hours: 9 AM - 6 PM
  • Weekend Hours: 11 AM - 6 PM

Please note that the times of the Tech Fair may change in response to demand. You can check the latest schedule at

If you have any questions or concerns, please contact the OIT Help Desk at 202-885-2550,, or AskAmericanUHelp.

Hope to see you at the 2016 Tech Fair.

IT Help Desk
Office of Information Technology
American University
IM: AskAmericanUHelp

Get Help at the 2016 Tech Fair

Bring your laptop to the 2016 Technology Fair located in the University Library, from August 20th - September 2nd, to have your computer configured to use AU's network or just get help.

View Fair Info