Skip to main content

Office of Information Technology

Frequently Asked Questions about Your Accounts

What is my user name?

Your user name is established when you create your accounts at

Back to List


Are there differences between student accounts and faculty/staff accounts?

Student network accounts are exactly the same as faculty or staff accounts. All three groups enjoy the same privileges of access to personal information through the portal, wireless network, and software available for download. The main difference is that student email is hosted by Google and the address is Also, faculty and staff have a shared drive (usually mapped to the letter I) where they share files with others in their department. Back to List


How long will my AU accounts remain active?

Faculty & Staff

Your AU user name will continue to be active as long as you are employed by American University. If you separate from the university, your accounts and files will be immediately deleted.


Your AU user name will continue to be active as long as you are registered for classes or maintaining matriculation. If you graduate or stop maintaining matriculation, your access to systems may be reduced at the end of the next semester's add/drop registration period. You may retain your "" e-mail address, although this may transition to an alumni address over time. Back to List


Can I have two accounts on the same system?

Each individual at the university is allowed only one account per system for security and account auditing reasons. The synchronization of information between different systems requires that each individual be assigned a consistent, unique user name to be used across all systems. Back to List


Will I need two accounts, if I am a student who works in a staff or faculty office?

The Help Desk can easily give your student account access to the shared drive and networked printers in your office, as long as it is requested by your supervisor. For security reasons, you may have to configure your computer to manually connect to the I: drive for the shared folder for your office. Back to List


How do I find out my AU ID number for creating my account?

Students can find their AU ID number on their acceptance packet. Faculty and part time staff can obtain their AU ID number from their department. New full time staff will have their accounts created by the IT Help Desk as part of the IT OnBoarding process. Back to List


What do I do if I am not able to create my account, because the system tells me that my AU ID number is invalid or there is a problem with some of the information submitted?

  1. Make sure you entered your AU ID number correctly.
  2. You must also enter your name exactly as it is listed in our administrative system.
  3. Try entering only your Name, AU ID number, and your date of birth only.
  4. Make sure your Web browser is configured to accept cookies.

Please note:

  • New students should be able to create their accounts as soon as they are accepted to the university.
  • New faculty must be on the roster for teaching a current or future course.
  • New part time staff must have the appropriate paperwork submitted to Human Resources.
  • New full time staff will have their accounts created as part of the IT OnBoarding process.

If you need assistance with any step of the account creation process, please contact the Help Desk at 202-885-2550,, or AskAmericanUHelp. Back to List


What should I do if I completed the account creation process, but I can't access the AU email or Blackboard systems?


Your AU-sponsored Gmail account uses the same username as your other AU accounts, and it should also use the same password as your myAU account. If your Gmail password is not working, please log into the Web portal. Click on TECHNOLOGY. Under Personalized Links, click the SYNCHRONIZE PASSWORDS link and follow the on-screen instructions. Make sure you check the box to also synchronize your Gmail password.

If you are unable to log into the portal, contact the IT Help Desk at 202-885-2550,, or AskAmericanUHelp to request a password reset, after confirming your identity. You can also reset your password using your secret question and answer, by accessing the RESET AN EXPIRED OR FORGOTTEN PASSWORD link on the myAU login page.

The Blackboard system utilizes a separate account, but the password should be the same as the one you use for If you are unable to log into Blackboard with your portal password, contact the IT Help Desk at 202-885-2550,, or AskAmericanUHelp.

Faculty and Staff

Email and Blackboard utilize separate accounts, but the passwords should be the same as the one you use for Sometimes the system takes longer to create the email account, so try logging in again 1-2 hours after you complete the account creation process.

Back to List