Microsoft Outlook 2010 is an e-mail client, calendar, task list, and contact manager that you can use to connect to your AU e-mail. Outlook is primarily designed to connect to Microsoft Exchange servers in corporate environments, so unfortunately it is a bit cumbersome for standard Internet mail. If you are already familiar with Outlook, you may want to use it as your mail client. Otherwise, we recommend the free Mozilla Thunderbird e-mail client which is easier to configure and has more features that are relevant to the type of mail protocol used at AU.
Gathering the Required Configuration Information
Before you configure Outlook 2010, your mail file will need to be on an IMAP server. You may need to contact the Help Desk to determine if your mail file is on a mail server that allows IMAP connections. If necessary, you can request to have your mail file moved to the IMAP server by contacting the Help Desk.
Configuring Outlook 2010
The first time you launch Outlook 2010 you will be greeted with the Startup Screen that will guide you through setting up your e-mail.
1. From the Startup Screen, click NEXT to continue.
2. If you are prompted to upgrade from Outlook Express, select DO NOT UPGRADE and click NEXT. The next screen will ask you if you would like to configure an e-mail account. Select YES and click NEXT. Select Manually configure server settings or additional server types, then click NEXT. Then, select Internet E-mail on the next screen, click NEXT to continue to Account Information.
The rest of the steps will be the same regardless of whether you started on the Outlook 2010 Startup Screen or started the process manually through the E-Mail Accounts screen.
3. Select IMAP for the ACCOUNT TYPE.
4. Enter your NAME, and E-MAIL ADDRESS.
5. Enter aumail4.american.edu in the INCOMING SERVER.
6. Enter mailout.american.edu for your OUTGOING MAIL SERVER (SMTP).
7. Enter your USER NAME and PASSWORD.
8. Click the MORE SETTINGS button at the bottom right.
9. Click the OUTGOING SERVER tab and check the box for MY OUTGOING SERVER (SMTP) REQUIRES AUTHENTICATION.
10. Select USE SAME SETTINGS AS MY INCOMING MAIL SERVER.
11. Click the ADVANCED tab. You will see the following screen:
12. Change the box Use the following type of encrypted connection to (SSL) for the INCOMING SERVER (IMAP).
13. Change the port number to 993.
14. Change the box Use the following type of encrypted connection to (SSL) for the OUTGOING SERVER (SMTP).
15. Change the port number to 465.
16. Click OK.
17. Then, click NEXT, and FINISH.
18. Close the E-mail Accounts Window, if it is still open.
19. Enter your PASSWORD, if prompted. Also, allow Outlook to download new folders, if prompted.
20. Right-click on the INBOX from the folder list for your new AU mail server and select IMAP FOLDERS.
21. Click the QUERY button. Highlight the folders you want to display in Outlook and click SUBSCRIBE.
22. Remove the check from the box that says, WHEN DISPLAYING HIERARCHY IN OUTLOOK, SHOW ONLY SUBSCRIBED FOLDERS.
23. Click OK.
If are not able to log into your AU e-mail, log in to myau.american.edu, click on the TECHNOLOGY link, and then click SYNCHRONIZE MY PASSWORDS. Wait ten minutes and your problem should be resolved.
If you still experience login problems, try changing the short version of your user name to your complete name with a space between the First and Last names. For example, if someone with the user name smith tries to login to IMAP, the server will see several people with the last name of Smith and it will not know who to select. If Smith logs in with the full name John Smith, the server will find only a single match.