Frequently Asked Questions

View the answers to the most common questions asked of our IT Help Desk.

Account Information

Learn about the account creation process.

View Account FAQ


AU Campus Connect

Learn how to sign up for AU’s emergency alert system; see what other applications are available; and learn about the ordering process, Sprint plans and phones, and billing information.

View AU Campus Connect Info


AU-Sponsored Gmail Account

Learn about student Gmail account basics, privacy and security, configuration, and how the migration process was handled.

View AU-Sponsored Gmail FAQ


Backing Up Your Data

Learn why to back up your data, what to back up, how frequently and where to store your back up data.

View Back Up FAQ


CommonSpot

Learn how to create pages for AU's new website, using the CommonSpot content management system.

View CommonSpot FAQ


Datatel Web UI

Learn how to use the web-based client for accessing AU's Datatel Colleague administrative system.

View Web UI FAQ


LANDesk

Learn about the LANDesk asset management software system used to remotely inventory and manage desktop computers at AU.

View LANDesk FAQ


Lotus Notes & Webmail

Learn the benefits of each of the e-mail solutions available to AU faculty and staff.

View E-Mail FAQ


Macintosh Support

Learn OIT's recommendations for buying a new Macintosh, as well as tips and tricks to configure your Macintosh to perform best with AU's infrastructure.

View Mac FAQ


Microsoft Excel

Learn tips and tricks for using Microsoft Excel 2007 most effectively.

View Excel FAQ


Microsoft Powerpoint

Learn tips and tricks for using Microsoft PowerPoint 2007 to improve your presentations.

View Powerpoint FAQ


Microsoft Publisher

Learn tips and tricks for using Microsoft Publisher 2007 to create professional looking publications.

View Publisher FAQ


Microsoft Word

Learn tips and tricks for using Microsoft Word 2007 most effectively.

View Word FAQ


My.american.edu Web Portal

Learn the basics of logging into the my.american.edu Web portal to access your academic and administrative information, and to reset your password.

View Portal FAQ


Spam Filtering System

Learn how AU's spam filtering system quarantines unsolicited e-mail.

View Spam Filtering FAQ


System Health Check

Learn about the Cisco Clean Access system, used by AU to ensure that computers connecting to the network meet our minimum security standards.

View CCA FAQ


Wired & Wireless Network

Learn how to connect to AU's wired and wireless networks, as well as tips for configuring your computer to maintain the best possible connection.

View Network FAQ


Working Remotely

Learn about the technology requirements supervisors and potential remote workers should consider, prior to working from home or a remote location.

View Remote Work FAQ


Workstation Encryption

Learn how encryption helps to protect sensitive AU data, the differences between whole-disk and file or folder encryption, and OIT's recommended solutions.

View Encryption FAQ


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