When and where should I send my request for the computer replacement?
The initial inventory list is provided to the technical staff within each school, academic unit, and department around April/May for their review, validation, and feedback. The updated inventory and the recommendations from the department's technical staff serve as the starting point for making the decisions on the replacement requests. These materials should be sent to firstname.lastname@example.org by the end of May. Future replacement requests for individual workstations should also be sent to the same email address.
What information do I need to provide when requesting a replacement?
For individual workstations, you need to provide the name of the faculty or staff who is currently using the computer. In the case of the lab workstations, the requester's name or the lab manager should be provided. All computers scheduled for replacement must be in the inventory system. If a computer is not in the inventory, please provide the serial number, TAU number, manufacturer, model, and warranty expiration date of the computer.
The replaced computer must be returned for recycling or redeployment by sending an email to AUSurplus@american.edu shortly after the new computer has been setup with the following information:
Dell service tag number / serial number
AU Asset tag (TAU) number if available
Contact information and the pickup location
If a decision is made to keep the replaced computer, or to provide it to another staff, the IT Asset Management team must be notified as to who will receive the older computer and which computer will be sent to AUSurplus. Justification must be provided to the IT Asset Management team if the old computer is not returned for any reason.