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Office of Information Technology

Connecting to the AU VPN Using Pulse Secure

Windows and Mac



Before connecting to the AU VPN, you should understand that all of your internet traffic will be routed through the VPN. When you first connect, this will cause some applications to briefly hang, or log out and restart. For example, if you were using Lotus Notes and you connected to the VPN, it will take your computer a few minutes to route your Lotus Notes traffic through the VPN. During that time, you may find that Lotus Notes is not responsive. Also, if you are logged into an instant messenger program, you will be logged out and have to log back in again. 



Logging into AU's VPN Service Using Pulse Secure for Windows

  1. Go to myAU.american.edu and log in using your USERNAME and PASSWORD.
  2. Click on the DOWNLOAD SOFTWARE link under the TECHNOLOGY menu under Personalized Links on the right.
  3. Scroll down until you see the Pulse Secure installers, then click on either the 32-bit or 64-bit version, depending on your version of Windows, to download it to your computer. 
  4. Once the installer has downloaded, double click on it to begin the Pulse client installation.
  5. Windows may prompt you with a User Account Control warning. If prompted, click YES.
  6. On the introductory screen, click NEXT:
    Pulse Installer Start
  7. On the next screen, click I AGREE.
  8. The installer will run for a couple of minutes, you should see a progress bar, as shown below:
    Pulse Install Progress
  9. Once the installer is finished, click FINISH.
  10. There should now be a Pulse Secure icon in your system tray, at the bottom right of your screen. Right click on the Pulse icon and choose OPEN PULSE. You will now see the main Pulse window:
    Pulse Main Window
  11. Click on the + sign at the top of the window to add a new connection. This will bring up a new connection window. Fill in the following information on this window:
    • Name: AU VPN
    • Server URL: vpn.american.edu
  12. Once you have entered the above information, click the CONNECT button to initiate your VPN connection.
  13. The first time you connect, you will be prompted to enter your myAU.american.edu USERNAME and PASSWORD, see below:
    Pulse Credentials
  14. Check the SAVE SETTINGS box to remember your credentials, and click CONNECT. Once you connect, you can close the main Pulse window. You are now connected to the AU VPN.
  15. To disconnect, click on the Pulse system tray icon again, select AU VPN from the menu, and then DISCONNECT from the sub-menu.
  16. To re-connect in future, click on the Pulse system tray icon again, select AU VPN from the menu, and then CONNECT from the sub-menu.

 

Logging into AU's VPN Service Using Pulse Secure for Mac

  1. Go to myAU.american.edu and log in using your USERNAME and PASSWORD.
  2. Click on the DOWNLOAD SOFTWARE link under the TECHNOLOGY menu under Personalized Links on the right.
  3. Scroll down until you see the Pulse Secure installers, then click on the Mac version to download it to your computer. 
  4. Once the installer has downloaded, right-click the installer and use the "Open" contextual menu item to initially launch it. The use of this menu suggests you explicitly intend to open the program, instead of perhaps inadvertently launching it with a double-click. When you do this, a warning message will still appear;however, if you choose the option to open the program, then an exception will be made for it. The Pulse installer should then launch.
  5. On the introductory screen, click CONTINUE:
    Pulse Installer Start
  6. On the next screen, click INSTALL.
  7. You will be prompted for your Mac system password. Enter it and then click INSTALL SOFTWARE.
  8. The installer will run for a couple of minutes, you should see a progress bar, as shown below:
    Pulse Install Progrress
  9. Once the installer is finished, click FINISH.
  10. Once Pulse is installed, there will be a Pulse icon in your menu bar (in the top-right of the screen, by the clock). Click on this icon and select OPEN Pulse Secure. This will bring up the main Pulse window:

    Pulse Main Window
  11. Click on the + sign at the bottom of the window to add a new connection. This will bring up a new connection window. Fill in the following information on this window:
    • Name: AU VPN
    • Server URL: vpn.american.edu
  12. Once you have entered the above information, click the CONNECT button to initiate your VPN connection.
  13. The first time you connect, you will be prompted to enter your myAU.american.edu USERNAME and PASSWORD, see below:
    Pulse Credentials
  14. Check the SAVE SETTINGS box to remember your credentials, and click CONNECT. Once you connect, you can close the main Pulse window. You are now connected to the AU VPN.
  15. To disconnect, click on the Pulse menu bar icon again, select AU VPN from the menu, and then DISCONNECT from the sub-menu.
  16. To re-connect in future, click on the Pulse menu bar icon again, select AU VPN from the menu, and then CONNECT from the sub-menu.

 

Mapping Your AU Network Drives

 

Windows

If you are on an AU laptop, your drives should already be accessible once you log into the VPN. However if you do not see your drives, follow these steps once you have connected to the AU VPN:

  1. Open the Start Menu and click on Computer.
  2. Once the Computer window is open, click on MAP NETWORK DRIVE.
  3. Choose a drive letter that is not in use from the DRIVE: drop down menu.
  4. In the FOLDER: field, type the following, where userID is your myAU portal user name:

    \\fs2\users\userID

  5. Check the RECONNECT AT LOGON box if you would like to drive to map each time you log on remotely (please note you must be logged into the AU VPN in order for the drive to connect).
  6. Click FINISH.
  7. Your G: drive should now be connected.
  8. Your departmental shared drive should also be connected. However, if it is missing, please contact the IT Help Desk for assistance with mapping the drive.

 

Mac

To map your network drives on a Mac, go the web page with instructions on connecting to network drives via CIFS.

 

Please contact the IT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp for additional information.