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Jacqueline Palumbo

Director, Training and Performance Improvement IT Customer Service

Jacqueline works in the Office of Information Technology, as the Director of Training and Performance Improvement. She manages the IT training program, which serves over 1200 American University staff members. She also facilitates technological, process, and regulatory changes through organizational assessment, training, change management, and communications.


BA, California State University, Northridge
JD, Williamette University

OIT - Customer Service
Wisconsin (4620) - 4th Floor
Contact Info
(202) 885-2243

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