Skip to main content

Kelvin Wilson

Director, IT Service Management IT Customer Service

Kelvin is the Information Technology Service Management Director for the Office of Information Technology at American University. He has over 20 years of experience working in Education and over 17 of those years as an IT professional. In his current position, Kelvin is responsible for overseeing the IT Service Management, including onsite support, service management, and asset management. During his tenure, Kelvin served as a member of AU's Staff Council and chaired the Council from 2006 to 2007.


BS, Bowie State University
MS, American University

OIT - Customer Service
Spring Valley Building - 2nd Floor
Contact Info
(202) 885-2547 (Office)

Send email to Kelvin Wilson

Scholarly, Creative & Professional Activities

Professional Certifications

  • ITIL Foundations Certificate in IT Service Management, 2009
  • Apple Certified Support Professional, 2008
  • Microsoft Certified Technology Specialist in Windows Vista (MCTS), 2007