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Michael Luong

Desktop Support Analyst IT Customer Service

Michael is a Desktop Support Analyst for the Office of Information Technology at AU. He received his BA in Economics at American University in 2008.


BA, American University

Favorite Spot on Campus
Woods-Brown Amphitheater
OIT - Customer Service
Bender Library - 1st Floor
Contact Info
(202) 885-2614 (Work)

Send email to Michael Luong

Partnerships & Affiliations

Scholarly, Creative & Professional Activities

Professional Certifications

  • Cisco Certified Network Associate (CCNA): Routing and Switching
  • Cisco Certified Entry Networking Technician (CCENT)
  • SolarWinds Certified Professional (SCP)
  • VMware Certified Associate - Data Center Virtualization (VCA - DCV)
  • Accredited Configuration Engineer (ACE) - PAN-OS 6.0
  • Microsoft Office Specialist (MOS): Excel
  • Microsoft Certified Technology Specialist (MCTS)
  • Apple Certified Support Professional (ACSP)
  • Microsoft Office Specialist (MOS)


Honors, Awards, and Fellowships

  • Outstanding Contribution to the Honors Community
  • Customer Service Award (Nominated)
  • Recognized for Five Years of Service
  • Honorable Mention, Digital Photo Pro Magazine's First Impressions Contest (Oct '11 Issue)