Michael Luong

Desktop Support Analyst
IT Customer Service

  • Michael is a Desktop Support Analyst for the Office of Information Technology at AU. He received his BA in Economics at American University in 2008.
  • Degrees

    BA, American University
  • Favorite Spot on Campus:

    Woods-Brown Amphitheater

  • OIT - Customer Service
  • Bender Library - 1st Floor

  • (202) 885-2614 (Work)
  • Send email Profile UserID

Partnerships & Affiliations

Scholarly, Creative & Professional Activities

Professional Certifications

  • Cisco Certified Network Associate (CCNA): Routing and Switching
  • Cisco Certified Entry Networking Technician (CCENT)
  • SolarWinds Certified Professional (SCP)
  • VMware Certified Associate - Data Center Virtualization (VCA - DCV)
  • Accredited Configuration Engineer (ACE) - PAN-OS 6.0
  • Microsoft Office Specialist (MOS): Excel
  • Microsoft Certified Technology Specialist (MCTS)
  • Apple Certified Support Professional (ACSP)
  • Microsoft Office Specialist (MOS)


Honors, Awards, and Fellowships

  • Outstanding Contribution to the Honors Community
  • Customer Service Award (Nominated)
  • Recognized for Five Years of Service
  • Honorable Mention, Digital Photo Pro Magazine's First Impressions Contest (Oct '11 Issue)