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Housing & Dining Programs

Questions?

Housing & Dining Programs
202-885-3370
Fax: 202-885-1154
housing@american.edu
Anderson Hall, Room 130

Main Office Mon-Fri: 9:00 am - 5:00 pm; Sat-Sun: Closed;

One Card Office Mon-Thu: 9:00 am-5:00 pm; Fri: 11:30 am-5:00 pm; Sat: 11:00 am-3:00 pm*; Sun: Closed; *Open on Saturday during academic year only, minus University holidays

Christopher Moody
Assistant Vice President for Housing & Dining Programs

Housing & Dining Programs
4400 Massachusetts Avenue NW
Washington, DC 20016-8101

One Card Photo Submission

All American University students, staff, and faculty may upload a photo on the One Card Photo Submission page on their myAU Portal.

One Card photo requirements

Photo Requirements

  • Do use a light, solid color background
  • Do submit a color photo
  • Do submit a photo that is at least 300 x 375 pixels
  • Don't include personal belongings, other people, pets, silly faces, or hands
  • Don't look away from the camera or obscure a front view of your full face and shoulders
  • Don't wear sunglasses or hats (exception of religious head coverings)

Uploading Your Photo

Please upload your photo on your myAU Portal. In preparation for the upcoming Academic Year, photo submissions should be submitted by July 31 (Fall semester), December 11 (Spring semester). Online photo submissions will continue to be received on a rolling basis after peak periods following the above deadlines. 

Please follow these steps to submit your One Card photo:

  1. Visit the One Card Photo Submission page on your myAU Portal. You will need to log in using your AU credentials.
  2. Alternatively, log onto your myAU Portal using your AU credentials.
  3. Navigate to Housing & Dining from the Life@AU tab.
  4. Click "One Card Photo Submission."
  5. Follow the instructions to upload your photo.
  6. Submit by July 31 (Fall Semester) and December 11 (Spring Semester) to avoid the lines during move-in and Welcome Week!

[Referential images for Steps 3, 4, 5]

If you receive errors uploading your photo, contact the IT Help Desk for 24/7 support at 202-885-2550.

Considerations

Incoming students should prepare to submit a photo to avoid long lines and wait times during University opening in August. The deadline for online photo submissions in July 31. The deadline for online photo submissions for spring semester is December 11.

  • New residential students can take a photo during Eagle Summit if unable to upload a photo. Your One Card will be available at your residence hall front desk when you move in during Welcome Week.
  • Graduate, Law School, and online students are encouraged to upload a One Card photo. One Cards may be distributed by your Academic Advisors during orientation sessions or picked up at the One Card office.

Please note that the One Card Office will be in peak operation during preparation for the academic year (May-August) and at the start of the academic year (August-September).

You should anticipate at minimum 4-5 business days for processing of a new One Card photo submission, and more during peak operation periods.