- University Life
Many of your passwords are synchronized, so they are the same across most AU IT systems. See the list below for exceptions.
(Same across Systems)
|PASSWORDS NOT SYNCHRONIZED
(Require Separate, Unique Passwords)
You will be prompted to change your password every 90 days or every 365 days, depending on which password policy you choose. Each policy has different requirements:
8 character passwords must:
16 character passwords must:
Nowadays, we all have to juggle five, ten, maybe more passwords. Follow our recommendations for creating a strong, memorable password in three simple steps:
Test your new password with Microsoft's Password Checker, which is a non-recording feature on Microsoft's website that helps determine your password's strength as you type.
You may change your password at any time by following the steps below:
Please allow at least 15 minutes for all of the systems to update your password.
IMPORTANT: AU policy holds you responsible for any activity under your user name. To protect the privacy of your data, never give out your password, change it periodically, and always remember to log off when you are finished working.
If you entered a secret question when you established your user name, you can go to myAU.american.edu and click the RESET AN EXPIRED OR FORGOTTEN PASSWORD link beneath the login section of the page. Follow the instructions to reset your password.
If you have not yet entered a secret question or your answer is not accepted, contact the IT Help Desk by phone at 202-885-2550, e-mail at email@example.com, or instant message AskAmericanUHelp to request that your password be reset, after your identification has been verified. You will be asked one or more questions to confirm your identity.
Once you log back in successfully, be sure to add a secret question so you will be able to use the self-service password reset option in the future. Go to the TECHNOLOGY section of myAU.american.edu and click the CREATE SECRET QUESTION & ANSWER link. Be sure to read the instructions carefully.