Training & Awareness
View the answers to the most common questions asked of our IT Help Desk.
Learn about the account creation process.
View Account FAQ
Learn how to sign up for AU’s emergency alert system; see what other applications are available; and learn about the ordering process, Sprint plans and phones, and billing information.
View AU Campus Connect Info
Learn about student Gmail account basics, privacy and security, configuration, and how the migration process was handled.
View AU-Sponsored Gmail FAQ
Learn why to back up your data, what to back up, how frequently and where to store your back up data.
View Back Up FAQ
Learn how to create pages for AU's new website, using the CommonSpot content management system.
View CommonSpot FAQ
Learn how to use the web-based client for accessing AU's Datatel Colleague administrative system.
View Web UI FAQ
Learn about the LANDesk asset management software system used to remotely inventory and manage desktop computers at AU.
View LANDesk FAQ
Learn the benefits of each of the e-mail solutions available to AU faculty and staff.
View E-Mail FAQ
Learn OIT's recommendations for buying a new Mac, as well as tips and tricks to configure your Mac to perform best with AU's infrastructure.
View Mac FAQ
Learn tips and tricks for using Microsoft Excel 2010 most effectively.
View Excel FAQ
Learn tips and tricks for using Microsoft PowerPoint 2010 to improve your presentations.
View Powerpoint FAQ
Learn tips and tricks for using Microsoft Publisher 2007 to create professional looking publications.
View Publisher FAQ
Learn tips and tricks for using Microsoft Word 2007 most effectively.
View Word FAQ
Learn the basics of logging into the myAU.american.edu Web portal to access your academic and administrative information, and to reset your password.
View Portal FAQ
Learn how AU's spam filtering system quarantines unsolicited e-mail.
View Spam Filtering FAQ
Learn about the SafeConnect system, used by AU to ensure that computers connecting to the network meet our minimum security standards.
View SafeConnect FAQ
Learn how to connect to AU's wired and wireless networks, as well as tips for configuring your computer to maintain the best possible connection.
View Network FAQ
Learn about the technology requirements supervisors and potential remote workers should consider, prior to working from home or a remote location.
View Remote Work FAQ
Learn how encryption helps to protect sensitive AU data, the differences between whole-disk and file or folder encryption, and OIT's recommended solutions.
View Encryption FAQ