Office of Information Technology

Mac Support

Mac usage continues to trend upward with approximately 60% of the AU student population, and 40% of faculty and staff logging into the network from an OS X Mac. The Office of Information Technology offers full support for both Mac and PC devices, among others.


Connecting to AU's Network and the Internet


Accessing Your AU Faculty and Staff E-mail


Accessing Your AU-Sponsored Student Gmail Account


Hardware Information


Software Information


Mac Support Resources

  • Help Desk - You can reach the Help Desk at 202-885-2550 or to submit a request for assistance. Or you can simply click the NEED HELP NOW link on this site. 
  • Frequently Asked Questions - View answers to your most frequently asked questions specific to AU. 
  • AU Mac Computer Labs
    • Open to the Entire AU Community
      • Anderson Computing Complex - Anderson Lower Level, x2561 
      • New Media Center - Specializes in New Media projects, Hurst Hall 212, x2560
    • Access Restricted to AU Students in Specific Program
      • CAS Art Design - McKinley Building, Second Floor 
      • CAS Language Resource Center - Asbury Building, North Lower Level, x2396 
      • CAS Psychology Lab - Asbury Building 212 
      • SOC Advance Lab - Mary Graydon Center 323, x2028 
      • SOC Digital Video Editing Lab - Mary Graydon Center 312, x2053 
      • SOC Phillips Digital Imaging Lab - Mary Graydon Center 313, x2053
  • AU Mac Support Listserv - AUAPPLE-L is an e-mail discussion list that connects AU Mac users for sharing tips and information about the latest Apple products. To subscribe send an e-mail to with the following text in the body of the message:
    • subscribe auapple-l Name (where Name should be replaced with your first and last name. For example: subscribe auapple-l Jane Smith)
  • Mac Support Working Group - The Mac Support Working Group is a cross-functional team that represents the interests of Mac users within the AU community. The working group participates in pilot testing of campus-wide initiatives, identifies areas of concern, and proposes solutions whenever possible. Regular meetings and electronic communication tools are used to share information and solicit feedback on major IT initiatives. 
  • Apple Support - Apple's support site is