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Office of Information Technology Newsletter

Student using Tablet

Fall 2013

Read the latest news and updates regarding AU's information technology services.

CIO Update

A Message from Dave Swartz

CIO  Swartz

AU chief information officer Dave Swartz would like to invite you to review our fall 2013 newsletter with a Cyber Security Awareness emphasis.

>> Read the CIO's Update


Our Featured Stories

AU Named as One of Computerworld's Best Places to Work in IT

OIT Leadership Team Photo

Did you hear that American University was selected as one of Computerworld's 100 Best Places to Work in Information Technology? Not only did we make the list for the first time this year with a respectable ranking of 96 among Fortune 500 companies, but AU ranked fifth in the Overall Benefits category. Learn more about what makes our organization special.

>> Learn about the Best Places to Work in IT Award

Cyber Security Awareness Posters Available

Cyber Security Awareness Logo

October was National Cyber Security Awareness Month. Do you know how to protect yourself from cyber criminals? Learn about OIT's campaign to raise awareness. Order or print new cyber security posters for your office or common areas.

>> Check Out the New Cyber Security Awareness Posters

Thanks to Your Feedback - Connecting to AU's Wireless Network is Even Simpler

Student Using AU Wireless

Did you think it was hard to connect to the AU wireless network last year? If so, you were not alone. OIT surveyed many customers to identify problem areas and formed a cross-functional team to reconfigure the wireless network and simplify wireless access.  

>> Learn about the Changes Made to Simplify the Wireless Experience

New Portal Login Banner Introduced to Foil Cyber Criminals

Portal Login Screenshot

Do you click on links that are embedded in email messages? OIT advises that you should never click on a link, but instead type the web address in your browser manually. Always check to make sure that the web address is legitimate before typing in your login credentials.

>> Check Out the New Portal Login Banner

Time to Retire Your Windows XP Computer

Did you know that Microsoft has announced the end of support for Windows XP and Office 2003, as of April 8, 2014? As a result, computers running Windows XP will not be allowed to connect to the AU network at the end of the academic year, since they will no longer be receiving critical operating system patches and support from the vendor. Find out about AU's plans to replace or upgrade AU-owned computers.

>> Learn about AU's Plan for the Retirement of Windows XP and Office 2003

New Password Policy Encourages Passphrases

Sample Password

Did you feel like it was excessive to change your AU password every 90 days? If so, you will be pleased that you now have a choice as to which password policy applies to your accounts. Find out how a longer password will be more secure, allowing you to change it once a year.

>> Learn about the New Password Policy Options

New Admissions and Recruitment System Launches

Have you heard the buzz about the new admissions and recruitment tool that is being implemented to modernize and streamline the admission and enrollment management processes to better meet the demands of prospective applicants? Already launched for the College of Arts and Sciences, the other schools and colleges will follow.

>> Learn about the Recruiter Implementation


Securing Your Mobile Device

Locked Mobile Device

Do you have your mobile device configured to require a PIN to prevent unauthorized access to your data, if the device is lost or stolen? To minimize the risk of exposure and abuse, OIT will soon be requiring a four digit PIN for devices that connect to AU's Blackberry Enterprise or Lotus Traveler servers.

>> Learn How and When the PIN Will Be Set

Graduate Admissions Dashboards Launched

BI Graduate Admissions Dashboard Screenshot

Have you ever thought about how complicated it is to get metrics on graduate admissions at American University, since the process is decentralized and unique to each of the schools and colleges? Learn about an effort to standardize key metrics and report on progress centrally through a business intelligence dashboard.

>> Learn about the New Graduate Admissions Dashboards

Apple Announces Free OS Upgrade to Mavericks

Apple Mavericks Operating System

Have you heard that the new Mac operating system can be downloaded for FREE? That's right, you can get the latest security enhancements, new features, and performance and battery life boosts by upgrading now.

>> Learn about the New Mac Operating System



of OIT customers indicated they were satisfied with the overall support provided


support requests received per month on average this semester by OIT & our partners



percentage of time AU's core services are available for use