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Blackboard Support

Please use the tabs below to filter the content based on your needs. If you can't find an answer to your question, please let us know using the contact methods listed.

Resources

If you are a student and having issues with Blackboard, please use the links below to find solutions to the most common Blackboard problems. NOTE: Remember that not all professors use Blackboard. Please check with your professor before inquiring about the status of a class.

Introduction to Blackboard - PDF to help you navigate the Blackboard Interface

Submitting Assignments - How to submit assignments within Blackboard

Test Taking - Ins and outs of how to navigate a test inside of Blackboard

Grades - How to access your Grades in Blackboard

Respondus/Lockdown - Respondus LockDown Browser Student Guide

Kaltura Video Recorder - Quick Start guide on how to integrate videos

Instructor Feedback - Quick start guide on how to view instructor feedback

Blackboard Collaborate - Documentation on how to use this application

Discussion Boards (Create) - Video on how to create a discussion board thread

Discussion Boards (Reply) - Video on how to reply to a discussion board thread

Blackboard Learn - Support document to fix the Blackboard App formatting

Resources

If you are a instructor and having issues with Blackboard, please use the links below to find solutions to the most common Blackboard problems.

Introduction to Blackboard - PDF to help you navigate the Blackboard Interface

Course Groups - Guide on the things you can do with Groups inside of Blackboard

Creating Assignments How to create assignments in Blackboard

Creating a Test - How to create a Test in Blackboard

Grade Center - How to do Customization, Grading, Reporting, etc

Inline Grading - How to access and complete inline grading on an assignment

Grading in Tools - How to grade with Tools in Blackboard

Lockdown/Respondus - Guide to Respondus Monitor & Lockdown Browser tools

SafeAssign - Quick Start guide for SafeAssign, an anti-plagiarism software

Blackboard Collaborate - Documentation on how to use this application

Course Availability - Video explaining how to set the availability of courses

Customizing My Courses - Guide on how to customize your course list

Kaltura Video Recorder - Guide to creating videos with Kaltura and CaptureSpace

Attendance Tool - How to record and grade attendance within Blackboard

REACH Auto-Captioning - Guide to using this tool for video captioning

Contact

Phone Icon (202) 885-3904
Email Icon blackboard@american.edu
Location Icon Bender Library, Room 321
Clock Icon Mon-Fri: 9:00am - 5:30pm