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Office of Information Technology

Creating Your AU User Name and Password

Faculty and Staff Instructions



Every AU faculty or staff member receives a unique user name that provides access to AU's various online resources. If you are a new faculty or staff member, you will need to follow these steps to create your user name:

  1. Open a Web browser and go to myAU.american.edu/accounts 
  2. Click the I AM UNIVERSITY FACULTY OR STAFF link. 
  3. Select START THE ACCOUNT CREATION PROCESS
  4. Enter the following personal information when prompted:
    • your seven-digit AU ID number, which can be obtained from your departmental Human Resources coordinator (required) 
    • your name (required) 
    • both of the following: (required)
      • the last four digits of your social security number 
      • your date of birth in the format of MMDDYYYY
  5. Your new username and email address will be displayed on the screen - you should record this information for future reference. 
  6. You will be asked to agree to AU's technology policies and then to enter your choice of an initial password which you will be required to change every 90 days. 
  7. You will be encouraged to choose a secret question and answer for verification purposes if you ever forget your password. 

The system will take a moment to create your user name. When you see the message stating that your user name has been successfully created, you are ready to log in to the myAU.american.edu portal for the first time.




Tip: You may not be able to log into your AU email account immediately, as the account must synchronize to Office 365 in the cloud. Please wait 1-2 hours then try again.

Tip: New accounts cannot log into Blackboard immediately until an update process has run, which happens several times per day.