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Mail and Packages

On-campus residents can send and receive mail and packages during the academic year. Care should be taken to avoid misdirected or returned items by adhering to acceptance dates and correctly addressing items.

For detailed information about how mail received to campus is processed, refer to Mail Services.

Acceptance Dates

Fall 2018: Packages accepted between August 13 and December 14, 2018
Spring 2019: Packages accepted between January 7 and May 6, 2019, except for during Spring Break.

Spring Break

Packages will not be accepted during spring break, and mail rooms will not be open.

Addressing Your Items

All correspondence should be addressed correctly to avoid misdirected and delayed items.

[Full Name]
[Residence Hall] [Room Number]
4400 Massachusetts Avenue, NW
Washington, DC 20016-XXXX

Zip+4 Codes

Anderson Hall
Cassell Hall
Centennial Hall
Clark Hall
Congressional Hall
Constitution Hall
Federal Hall
Hughes Hall
Leonard Hall
Letts Hall
McDowell Hall
Nebraska Hall
Roper Hall

Picking Up Your Mail and Packages

Each residence hall has a mail room accessible 24/7. Each student will have a mail key to open a locked mailbox.

Package rooms are open Monday through Sunday, 12-5 p.m. throughout the academic year. Once a package arrives and is scanned at a residence hall front desk, an automated notice is emailed to the recipient's AU email address. See the below table for each residence hall's designated package location.

  • Anderson, Centennial: Anderson Hall
  • Letts, Clark, Roper: Letts Hall
  • Hughes, McDowell, Leonard: McDowell Hall
  • Congressional, Constitution, Federal: Federal Hall
  • Cassell: Cassell Hall
  • Nebraska: Nebraska Hall

During the days surrounding move-in, you may need to pick up your package at your designated temporary package room.

Berkshire Apartments

Correspondence should be addressed as follows for residents of the Berkshire Apartments through American University Housing & Residence Life.

[Full Name]
4201 Massachusetts Avenue, NW
Apartment #[Number]
Washington, D.C. 20016

Each apartment in the Berkshire Apartments has its own mailbox located in the mail room, located adjacent to the main lobby. For larger pieces of mail and packages, students will be contacted by the Berkshire Concierge. These pieces can be picked up at the lobby desk with photo identification and specification of residing through an AU-leased apartment.

Lost Packages

If you believe you have lost a package, please have the Desk Receptionist fill out a Customer Service Inquiry (CSI) form. You will need to include the tracking number for the package.

Lost Mail Keys

If you have lost a mail key, please have the Desk Receptionist complete a Customer Service Inquiry (CSI) form.